Forgot your password

If you cannot sign in because you have forgotten your password, use the Recover Password screen to request a reset by email.

Screenshot pendingThe Recover Password screen with an Email Address field and a Reset Password button

Steps

1. Go to the login page and click “Forget Password ?”.
2. On the Recover Password screen, enter your Email Address.
3. Click Reset Password.
4. If an account exists for the address you entered, you will receive an email with a temporary password. Check your inbox.

Note

The confirmation message reads: “If an account exists for the email address provided, you will receive an email with a temporary password. Please check your inbox.” For security reasons, this message appears regardless of whether the address is registered.

5. Once you receive the email, sign in with the temporary password and update it from your profile settings.

To return to the login page without resetting, click Back to Log In at the bottom of the screen.