Message log
The Message log is the list of emails sent by the platform from your Nextal account. When a candidate reports not having received a message, or you want to confirm what was sent, this is where you look. It is read-only: you can view messages and their delivery status, but not edit or resend them.
It is the same email list as the ATS mailbox, in System mode: every email the platform has sent. It only contains emails — SMS messages are not listed.
The email list
The list on the left shows sent emails, newest first. Use the Load more button at the bottom of the list to show more. Above the list:
- A search by subject or recipient.
- An All / Undelivered chip, with the number of undelivered emails, to isolate delivery failures.
- A sort choice.
Each entry shows the subject, date, sender, an attachment icon when relevant and the delivery status. Select an entry to open it in the reading pane on the right; on a phone, the reader opens full screen.
Reading an email
The reading pane shows the whole email: the To and From addresses, subject, date, content and attachments (downloaded through secure links). The page address contains the open email (?emailId=), so you can share a precise link with a colleague who has the same permission.
Delivery statuses
| Status | What it means |
|---|---|
| Sent | The email was sent successfully. |
| Delivered | The email was delivered to the recipient. |
| Opened | The recipient opened the email. |
| Failed | The email could not be delivered. |
A “Sent” status means the platform handed the message off successfully. By itself it does not guarantee that the recipient received or opened it.
Tips
- Use the Message log when candidates report missing emails — search by recipient and check the status it reached.
- Watch the “Undelivered” chip — a pattern of failures can point to a delivery problem.
- Open the email to read its full content exactly as the recipient received it.