Contact emails
The full email history with a contact — a list on the left, the email read on the right — with inline reply, delivery receipts, and new emails from a template.
What it does
Every email exchanged with this contact from Nextal — sent by you or a colleague, or received in your synced mailbox — shows up here. The tab works like the candidate’s Emails tab: a list on the left, the selected email read in full on the right.
The list
One row per email, newest first:
- An icon shows the direction — received or sent.
- The subject, then who wrote it (You, the contact’s first name or a colleague’s name) and the start of the text.
- The date, and on the right the email’s receipt, or a paperclip when it has an attachment.
Above the list: a search by name, address or subject, the All · Received · Sent chips with their counts, and a Newest first / Oldest first sort.
Receipts
Under every sent email, the state the provider reports:
| State | What it means |
|---|---|
| sent / delivered | The email left and was accepted by the recipient’s mailbox. |
| opened (×n) | The contact opened the email — the number of times is shown. |
| clicked (×n) | The contact clicked a link in the email. |
| not delivered | The email bounced (invalid address, full mailbox…). |
Reading an email
Click a row: the email opens on the right with the subject, sender, recipient, date and its full content, formatted as the contact received it. Attachments are listed under the text; click to open them. When an email quotes the earlier exchanges, they are folded behind Show quoted text.
Replying
Click Reply on the open email. The composer opens right under it, with:
- the contact as recipient and the subject prefixed with Re:;
- the original email quoted under your cursor, as in a mail client — write above it;
- Template to insert one of your organization’s client templates above the quote;
- the AI assistant — Improve, Change tone, Fix spelling, Subject ideas — to rework what you wrote;
- Attach to add files;
- Discard to close without sending.
Send stays disabled until you have written something above the quote. Once sent, the reply appears at the top of the list, selected, and its receipts update within seconds.
Sending a new email
Click New email at the top of the tab. The side panel opens with the contact already as recipient:
- Email type — Custom for a blank canvas, Template to pick one of your organization’s active client templates (subject, content and the template’s attachments fill in), or Transfer candidate to introduce a candidate to the contact — you pick the candidate, and the presentation email fills in.
- Subject and Content — rich-text editor: bold, italic, lists, links, images.
- AI assistant — Generate with AI on a blank canvas; Improve, Change tone, Fix spelling and Subject ideas once there is text.
- Attachments — upload files or pick a document from the Document Center.
After Send, the panel closes and the new email appears at the top of the list, selected.
No email address
If the contact’s profile has no email address, the New email button is replaced by No email address on file and the Reply button does not appear. Add the address on the profile; the tab follows.
Replies and the Emails app
Once your email is synced, every reply from the contact appears in the list automatically. The history is shared with anyone who can see the contact. The Open in Emails link, top right, shows the same emails on the Emails page, next to every other conversation. The same emails also appear on the Emails tab of the contact’s client, together with the other contacts’ emails.
Tips
- Save your favourite phrasings as templates. Recurring messages — introduction, follow-up, NDA cover note — become one-click sends.
- Reply rather than start over. The quote keeps the context for the contact, and the reply lands in the right place in the history.
- Use the contact’s preferred language. If a template exists in both French and English, pick the one matching the contact’s communication preferences (visible on the profile overview).