Surveys & feedback

Configured in

• survey-templates

Send surveys to the candidate, fill interview surveys internally, remind unanswered surveys and read the answers and scores on the profile.

Where to find it

Candidate profile → Surveys tab

Who can use it

Anyone with access to candidates. Filling a survey requires the matching permission; sending a reminder requires edit access.

Direct URL

https://app.nextal.com/candidates/<ID>?tab=surveys

🔒Requires permissions:Candidate Read, Fill Survey Response

What it does

Two kinds of surveys share the tab, each flagged with a pill:

• Candidate — a form sent to the candidate (availability, consent, screening questions). They fill it; their answers and score land here. Screening questions answered on the career portal’s application form show up here too.
• Interview — a structured form filled internally after an interview (scores, strengths, concerns). All the feedback on a candidate accumulates on this tab.

The tab is a list on the left and the selected survey read in full on the right. Reference requests have their own tab: Reference requests.

The Surveys tab. A finished survey shows its score; the others, their status.

The list

One row per survey: its title, the Candidate or Interview pill, who filled it (the candidate’s first name, or the colleague who filled it internal), who sent it and when, and on the right:

• the score as a percentage, green from 70% up and amber below, when the survey is finished and scored;
• otherwise the status: Sent (with reminded ×n if the candidate was reminded), Started or Answered.

Above it: a search by title or name, the All · Answered · Waiting chips with their counts, and the Newest first / Oldest first sort.

Sending a survey to the candidate

The send panel. The candidate receives a personal link to the form.

Click Send a survey. Pick a survey (your admin manages them in Configuration → Templates → Surveys), adjust the email’s subject and content if needed, and send. The candidate gets a unique link to a private form; the survey appears at the top of the list, Sent, until they answer.

Filling a survey internally

Click Fill survey to enter the answers yourself — feedback after an interview, or the answers a candidate gave you verbally. Pick the survey, answer, save: the response is marked internal with your name. The same form opens from the Kanban board — see Fill a survey on behalf of the candidate.

Reading a survey

Click a row. On the right:

• the title, the type pill and the score or status;
• Sent (the date and by whom), Answered (the date, the time and how long the answer took) or Started, the Job concerned for a candidate survey, Filled by and Filled on for an interview survey, and the Reminders;
• the actions: Send reminder on a waiting candidate survey, Continue filling on an interview survey started internally and, on an answered survey, Export as PDF (or Download PDF once it exists);
• Screening questions — each question with its answer: yes/no as badges, ratings as dots, the rest as text; Not answered for what was not filled in. On a Sent survey, a line says the candidate has not opened the survey yet.

Note

Demographic questions are never shown per candidate. If the survey has demographic questions (age, sex, religion, ethnicity…), their answers do not appear on the candidate’s profile — they are reported in aggregate only, on the survey template’s Results page. The survey says so under the answers.

Exporting a survey as a PDF

On an Answered survey (or one filled in internally), Export as PDF creates a PDF of the survey and adds it to the candidate’s Files tab.

1. Open the survey and click Export as PDF.
2. If your organization uses several languages, the PDF languages choice opens. Your language is already ticked; tick one or more others if needed, then click Export. With several languages you get one PDF containing every language you chose. With a single language, the export starts right away.
3. The PDF shows the candidate, who filled in the survey, the date and time, then the screening questions and their answers. Answers to demographic questions are never included.

Once the PDF exists, the button becomes Download PDF: it opens the existing document and does not create a new one. If you delete the PDF from the Files tab, Export as PDF comes back.

Sending a reminder

An unanswered survey. The reminder counter tells you how many times and when the candidate was nudged.

A candidate hasn’t filled in their survey yet? On every candidate survey that is Sent or Started, Send reminder sends them a follow-up email — a distinct message that points at the same link. The reminded ×n counter and the date of the last reminder update.

If you already sent a reminder the same day, the app asks you to confirm (“Already reminded today — send again?”) before sending a second email, so you don’t over-contact the candidate. The button does not appear on Answered surveys nor on surveys filled internally, and it requires edit access on candidates.

Tips

• Standardise interview feedback. Same questions for every interviewer in the same loop. Easier to compare.
• Post-decline survey. A 3-question survey on the way out catches goldmines — “what would have changed your mind?” reveals comp gaps and process issues.
• Keep candidate-facing surveys short. 5 questions max. Anything longer and completion drops.