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Nextal Help

Twilio

Where to find it
Administration → Integrations → Twilio
Who can use it
Administrators with integrations access
Direct URL
https://admin.nextal.com/conf/admin/integrations

The Twilio integration connects Nextal to your Twilio account so recruiters can send SMS messages to candidates directly from the kanban board, the candidate profile, and the SMS inbox — and receive replies in the same thread. Only one SMS provider can be active at a time; enabling Twilio automatically disables ClickSend, and vice versa.

What it does

  • Enables outbound and inbound SMS messaging with candidates using a Twilio phone number.
  • Powers SMS template sending, quick messages from the kanban board, and the conversational SMS inbox.
  • Replaces ClickSend when activated (only one SMS provider can be active at a time).

Prerequisites

  • An active Twilio account.
  • A Twilio Account SID — visible on the Twilio Console dashboard.
  • A Twilio Auth Token — also on the Twilio Console dashboard. Treat this like a password; it is stored securely and entered separately.
  • A Twilio phone number that is SMS-capable, purchased through the Twilio Console.

How to activate

  1. Go to Administration → Integrations and find the Twilio card.
  2. Click Configure on the card: the integration panel opens on the right.
  3. Turn on the Enable Twilio switch.
  4. Enter your Phone Number (the Twilio number in E.164 format, e.g. +15141234567).
  5. Enter your Account SID.
  6. If needed, in the Auth token field (shown masked), click Replace and enter your Twilio token. The token is sent separately, securely.
  7. Click Save. Nothing is applied before this click: the Enable switch no longer saves on its own. If ClickSend is active, a window asks you to confirm, because enabling Twilio disables ClickSend.

Settings

SettingDescription
Enable TwilioToggle. Enables or disables SMS sending via Twilio. Once saved, turning this off stops all outbound SMS.
Phone NumberThe Twilio phone number messages are sent from (E.164 format recommended).
Account SIDYour Twilio Account SID, used to identify your Twilio account.
Auth tokenYour Twilio auth token. Shown masked; click Replace to enter a new one.

Tips

  • Use a dedicated Twilio number for recruiting. Sharing a number with other Twilio use cases can mix message threads and complicate compliance.
  • Test with an internal number first. Send yourself a test message from the candidate profile before announcing SMS functionality to recruiters.
  • Rotate the Auth Token from Twilio’s console, then update it here. If your token is ever compromised, change it in Twilio first, then use Replace in the panel to update Nextal.
  • Disabling Twilio stops all ongoing SMS. In-progress reply threads will not receive further messages until you re-enable the integration or switch to ClickSend.