Disconnecting users

Where to find it

Administration → Users

Who can use it

Administrators with user-management access

Direct URL

https://app.nextal.com/conf/admin/users

Disconnecting someone ends their open session without changing their account. It takes effect on their next action: their next request fails and they are redirected to the sign-in screen. They can then sign back in, unless they were also deactivated. These actions live under Administration → Users and require the same user-management permission as the page.

When to use it

A departing employee — remove access right away, without waiting for the session to expire.
A security concern — a lost device, a session left open, or suspected unauthorized access: you end sessions immediately.

Disconnect one person

In Administration → Users, find the person’s row.
Open the ⋯ menu on their row and choose Disconnect. The option is shown for active users only.
Confirm in the dialog that appears.

The person is signed out on their next action. Because their account stays active, they can sign back in right away — that’s expected. To remove access for good, deactivate the account instead: deactivating also signs them out immediately (see below).

Disconnect all users

Next to Bulk Import, the Disconnect all users button ends every open session on the account in a single action. A confirmation dialog appears before it runs.

Your own session is never ended. You stay signed in; only other people are disconnected.
After it runs, a notification tells you how many people were disconnected.

As with disconnecting a single person, accounts aren’t changed: everyone can sign back in, unless they were deactivated.

Automatic disconnect

Disconnecting also happens on its own in two cases:

When you deactivate an account — when you Deactivate a user from their row menu, they are also disconnected immediately. A deactivated user can no longer stay connected until their session expires.
On a Replace-mode bulk import — the accounts the import deactivates (those missing from the file) are disconnected immediately, just like a manual deactivation.

What the disconnected person sees

Disconnecting doesn’t throw them off the screen the very instant you do it. It takes effect on their next action: their next request fails and the app redirects them to the sign-in screen. They can then sign back in as usual — unless their account was also deactivated, in which case sign-in is refused until it’s reactivated.